We've tried to make ordering your Hicat® as simple as possible so please read through this information as there are some useful pointers as well as general notes, which form our terms & conditions.
The Overview & Product Pages illustrate unit types, options, features & you can view or download a PDF of our Pricing in the PDF Downloads section, which also contains other dimension & install documents.
Referring to the Buying Guide section before placing an order is also a good move as it contains lots of tips & advice on specificying your Hicat®.
You may also want to refer to our FAQs section as well if you can't find what you're looking for in the Customer Notes section.
Order Your Hicat®
Hicat® products are available to purchase online if you live within the UK & European Union - standard weekday delivery to the UK is included in our pricing with delivery supplements to other EU countries applied at checkout.
If you live outside of the EU or would like to order a bespoke unit, arrange a special delivery option or pay by bank transfer then please use the order form at the bottom of the Product Pages - non-UK delivery will be calculated as part of your order form confirmation or you can request a Delivery Quote before placing your order.
We normally fulfil orders within 20 working days but if you're happy to wait longer for your Hicat® you can receive a 20% discount on the unit price (excluding unit options & features, stock items & accessories).
Advanced orders are planned for production 8 weeks ahead so expect to receive your Hicat® within 12 weeks from payment - you can select this option on the product order forms.
You can select this option at checkout when making an online purchase or select the Advance Order option on the product order forms.
As well as purchasing a standard unit you also have the option to customise your Hicat® even further with bespoke features, finishes & unit options or even come up with your own one-of-a-kind Hicat® - use the Makers Notes section in the order forms on the product pages to outline your bespoke options.
We normally have special stock items available to purchase so please check our Stock Items page.
We've done our best to illustrate carpet colours as close as possible but if you would like to see our finishes in the flesh please get in touch & we will be happy to send out samples.
Hicat® Returning Customer Discount
We include a discount for Hicat® returning customers so please note this on the order form when making a purchase - if you work within an animal welfare association or charity we are also happy to give you a discount so please get in touch & we can advise.
If you're purchasing a unit as an advance order then we I'm afraid we are unable to apply an addtional returning customer discount to your order.
Delivery is normally within 20 working days from receipt of payment - delivery to the UK is included in our standard pricing with additional supplements for non-weekday, assisted & non-UK destinations.
Typically, delivery to most EU countries is between £60-£90 in addition to the UK pricing for an 2400-2499mm high Tomcat or Fatcat unit.
Shipping To The United States
We have lots of enquiries from the USA asking for shipping quotes & we are happy to provide these but please brace yourself as the delivery supplement can be high if you don't live near a major city - on average the delivery supplement is between £80-£160 in addition to the UK pricing for an average height Tomcat or Fatcat unit.
Shipping To Asia, Australasia & Other Far Away Places
We can advise on shipping quotes but based on experience, the price for delivery can be very high when compared to the cost of the unit - this is obviously very disappointing for the customers & cats making these enquiries.
Import Duties, Charges & Local Taxes
If you are considering importing a unit there is a handy online Duty Calculator tool that you can use to get an estimate on the total cost of importing a Hicat® unit - When completing the Duty Calculator form we use “Cat Climber” as our Product Description & select Home & Garden - Other Home & Utility - Articles of Woven Textile as the product category noting that a figure of £20 should cover the insurance cost for most orders.
For customs reference the HS commodity code is 9403890090, which relates to other manufactured furniture items & the US HTSUS import code is 6307.90.9889 & this relates to other made-up articles.
Viewing Our Products
We do have a few sample units on display at our London studio so if you want to visit us to have a look at what we do & how we do it please get in touch to arrange a viewing using the Studio Visit form in the Contact section.
If you are specifically looking for a cat scratcher then please visit our Scraaaatch™ website - this is our separate line of big, bold & colourful products that evolved from various bespoke units that we've made over the years.
We've also developed a modular version of the Hicat® Fatcat cat climber with a twist - Catapilla™ is made up of modular compartments that can be stacked up to four units high & rotated independently of each other in 360°.