We've put together the Customer Notes to make ordering your Hicat® as easy & as helpful as possible - please read through this information as there are some useful tips to help you with the specification, ordering & installation of your Hicat® as well as some important notes, which forms our terms & conditions - if you can't find what you are looking for then please get in touch.
All of our products are made-to-order - the Product Overview & Product Pages on the website illustrate unit types, options, features & pricing or you can view or download a PDF of our Pricing in the PDF Downloads section & on the Product Pages.
Referring to the Buying Guide page before ordering is also strongly recommended.
Please remember that Hicat® units are made-to-measure &/or order so we cannot accept any customer returns due to incorrect measuring, specification or that are simply too big to get into your home.
We also sometimes have special items available to purchase so please check our Stock Items page.
We've done our best to illustrate carpet colours as close as possible but if you would like to see our finishes in the flesh please get in touch & we will be happy to send out swatches.
Hicat® Returning Customer Discount
We include a discount for Hicat® Returning Customers so please note this on the order form when making a purchase - if you work within an animal welfare association or charity we are also happy to give you a discount so please get in touch & we can advise.
Delivery is normally within 20 working days from receipt of payment - delivery to mainland UK is included in our standard pricing with additional supplements for non-mainland UK destinations.
Delivery supplement to Europe
If you would like to know your non-mainland UK delivery supplement before placing an order please use the Delivery Quote Request form & we will advise on a price - typically, delivery to most EU countries is between £60-£120 in addition to the UK pricing for an average height Tomcat or Fatcat unit.
Shipping to the United States
We have lots of enquiries from the USA asking for shipping quotes & we are happy to provide these but please brace yourself as the delivery supplement can be high if you don't live near a major city - on average the delivery supplement is between £80-£160 in addition to the UK pricing for an average height Tomcat or Fatcat unit.
Shipping to Asia, Australasia & other far away places
We can advise on shipping quotes but based on experience, the price for delivery can be very high when compared to the cost of the unit - this is obviously very disappointing for the customers & cats making these enquiries.
Import duties, charges & local taxes
If you are considering importing a unit there is a handy online Duty Calculator tool that you can use to get an estimate on the total cost of importing a Hicat® unit - When completing the Duty Calculator form we use “Cat Climber” as our Product Description & select Home & Garden - Other Home & Utility - Articles of Woven Textile as the product category noting that a figure of £20 should cover the insurance cost for most orders.
For customs reference the HS commodity code is 9403890090, which relates to other manufactured furniture items & the US HTSUS import code is 6307.90.9889 & this relates to other made-up articles.
Viewing our products
We do have a few sample units on display at our workshop in Hackney Wick, East London so if you want to visit us to have a look at what we do & how we do it please get in touch to arrange a convenient time for a viewing using the Workshop Visit form in the Contact section - the workshop can be tricky to find so please make a note of our telephone number before you leave so we can guide you in if necessary.
If you are specifically looking for a cat scratcher then please visit our Scraaaatch™ website - this is our separate line of big, bold & colourful products that evolved from various Specials that we've made over the years.
We've also developed a modular version of the Hicat® Fatcat cat climber with a twist - Catapilla™ is made up of modular compartments that can be stacked up to four units high & rotated independently of each other in 360°.