Delivery is normally within 20 working days from receipt of payment - delivery to the UK is included in our standard pricing with additional supplements for non-weekday, assisted & non-UK destinations.
Advanced orders are planned for production 8 weeks ahead so expect to receive your Hicat® within 12 weeks from payment.
All units are despatched sealed in plastic wrapping plus Tomcat & Fatcat units are mounted & strapped to transit cradles, Polecat has protective sleeves.
We use a courier for our standard deliveries & units are despatched on a 1-3 working day service - we will advise on the proposed despatch date when we process your order & send tracking details after the unit has been despatched.
Deliveries To Europe & Beyond
These are fulfilled using a door-to-door courier on a 2-6 working day service & again we will advise on the proposed despatch date when we receive payment & send a tracking number after the unit has been despatched.
It's important that someone is at home to receive your delivery otherwise our courier may apply a handling charge after a number of failed delivery attempts - depending on the courier a card will be left or instructions emailed for you to re-arrange delivery.
Signing For Your Hicat®
When your Hicat® arrives there are two options for signing for your delivery:
- firstly, if you are unable to unpack & check your delivery while the driver waits please sign the delivery note as "unchecked" stating the reason why i.e. the courier couldn't wait.
- secondly, if the courier will wait for you to unpack & inspect your unit & once you're satisfied that it's in perfect condition sign the delivery note - in the unlikely event that damage has occurred in transit the delivery note should be signed as "damaged" detailing the condition e.g. dent on left side of unit.
Please note that unless you have arranged for an assisted delivery the driver may only handle your delivery to the main front door of your building - if you live in a residential block or have flights of stairs to climb with your delivery it's best to have some help on hand.