If you're outside mainland UK or have requested a special delivery service a supplement will be confirmed in to your order confirmation or a discount applied if you've arranged a collection from the workshop.
Delivery of your order is normally up to 20 working days from payment. of cleared funds - we will email you again on the day your order has been despatched & include some instructions on signing for your order as noted below.
All units are despatched sealed in plastic wrapping plus Tomcat & Fatcat units are mounted & strapped to transit cradles, Polecat has protective sleeves.
Mainland UK Deliveries
We use a courier for our standard deliveries & units are despatched on a 1-3 working day service - we will advise on the proposed despatch date when we receive payment & send a tracking number after the unit has been despatched.
Deliveries to Europe & beyond
These are fulfilled using courier or freight companies on a 2-6 working day service - depending on the carrier we will either forward a tracking number after your unit has been despatched or the freight company will make contact before attempting a delivery.
It's important that someone is at home to receive your delivery otherwise our courier or freight company may apply a handling charge after a number of failed delivery attempts - in the event of a failed delivery a card will be left with a new delivery date or instructions on a how to arrange a redelivery.
Signing for your Hicat®
When your Hicat® arrives there are two options for signing for your delivery:
- firstly, if you are unable to unpack & check your delivery while the driver waits please sign the delivery note as "unchecked" stating the reason why i.e. the courier couldn't wait.
- secondly, if the courier will wait for you to unpack & inspect your unit & once you're satisfied that it's in perfect condition sign the delivery note - in the unlikely event that damage has occurred in transit the delivery note should be signed as "damaged" detailing the condition e.g. dent on left side of unit.
Please note that unless you have arranged for an assisted delivery the driver may only handle your delivery to the main front door of your building - if you live in a residential block or have flights of stairs to climb with your delivery it's best to have some help on hand.