The Basics
We want to make ordering your Hicat® as simple as possible so we’ve put together the following notes for guidance along with some conditions, which form our terms of service
Before Ordering
The Overview section is the place to start for an introduction to what we do & how we do it - our Pricing page includes all of our bespoke & shop products.
Referring to the Buying Guide before placing an order is a good move as it contains lots of advice on specifying your Hicat® - you may want to refer to our FAQs if you can't find what you're looking for in the Customer Notes.
We also have a dedicated Measuring Up section with helpful tips & step-by-step instructions on installing our units in the Installation section.
Order Your Hicat®
Hicat® products are made-to-order using the forms at the bottom of the product pages in the Bespoke Cat Furniture section of the website & you can customise your Hicat® in terms of compartment configuration, features & options - standard weekday delivery to the UK is included with delivery supplements to Non-UK destinations calculated as part of the order confirmation.
More Bespoke
You also have the opportunity to customise your made-to-order Hicat® even further with more bespoke features, finishes & unit options or even come up with your own one-of-a-kind Hicat® - use the Makers Notes section on the order forms to request your requirements along with any additional products or instructions.
Online Shop
SixToo™, Catapilla™, Scraaatch™ & Cat Wall™ items along with Stock Items & Accessories are available to purchase online - shipping to the UK, EU & a limited number of Worldwide destinations is calculated at checkout.
Sample Requests
We've done our best to illustrate carpet colours as close as possible but if you would like to see our finishes in the flesh please get in touch & we will be happy to send out samples.
Payment
We accept card payments for orders & online purchases along with bank transfers for UK orders - gift cards are also available to use against online purchases & orders.
Discounts
We offer Returning Customer & Advanced Order discounts along with a special discount for individuals who work within an animal welfare association or charity so please see our Ordering page for more information - we also have a special discount that is applied to orders that are paid for using just Gift Cards over a 4 month period or more.
Delivery
Delivery to the UK is included for our made-to-measure units & within 2-4 weeks from payment - Advanced Orders are fulfilled within 10 weeks from payment.
Worldwide Delivery
We ship worldwide & can advise on shipping before placing your order - you can request a Delivery Quote for Hicat® orders or any of our online products & accessories.
Viewing Our Products
We always have some sample units on display at our London studio so if you want to visit us to have a look at what we do & how we do it please get in touch to arrange a viewing using the Studio Visit.