Ordering

Hicat® products are made-to-order using the forms at the bottom of the product pages - standard weekday delivery to the UK is included in our pricing with delivery supplements to non-UK destinations calculated as part of the order confirmation or you can request a Delivery Quote before placing your order

Returning Customer Discount

When you purchase a made-to-order item you’re be entitled to a 5% discount on future purchases - if you are a returning customer who made a purchase before this offer was made live please get in touch before making a purchase & we can advise on a discount code.

Advanced Order Discount

We fulfil orders within 2-4 weeks but if you're happy to wait longer for your Hicat® you can place an Advanced Order & receive a 5% discount on your purchase (excluding shipping, stock items & accessories) - Advanced Orders are planned for production 8 weeks from payment so expect to receive your Hicat® within 10 weeks.
 

Gift Card Discount

If you’re using just Gift Cards to save up for a made-to-order purchase over 4 months or longer we will apply a 10% discount to your upcoming purchase to make the big day even bigger when it finally comes around - use the order form at the bottom of the product pages to make your dream Hicat® a reality.

Welfare Association & Charity Discount

if you work within an animal welfare association or charity we are also happy to give you a discount so again please get in touch & we can advise on a discount.

Incremental Pricing

Because our units are made-to-measure we apply an incremental price adjustment (up & down) to the unit prices shown based on ceiling height so please expect to see a variation in price when you order unless your ceiling height is within the 2400-2499mm ceiling dimension used as our guide unit price.
 

Delivery Supplement

UK delivery for mainland orders under 2400mm in length is built into our standard price list so we make an allowance against this standard delivery when orders are +2400mm in length, non-UK mainland or international - we shop around for the best shipping price then deduct the UK delivery cost from this quote.

Delivery Surcharge

Our online shop pricing is based on shipping your order to a UK mainland or non-remote international address - in the event that a delivery address attracts a non-mainland or remote international charge we will notify the customer of the additional fees & if the charges are not acceptable will make a full refund against the online purchase.

European Delivery

As a guide delivery to most European countries is £90-150 in addition to the UK pricing for a 2400-2499mm high Tomcat or Fatcat unit.
 

Delivery To The United States

We have lots of enquiries from the USA asking for shipping quotes & we are happy to provide these but the delivery supplement can be high if you don't live near a major city - typically the delivery cost is between £300-£400 in addition to the UK pricing for 2400-2499mm high Tomcat or Fatcat unit.
 

Delivery To Asia, Australasia & Other Far Away Places

We can advise on shipping quotes but based on experience, the price for delivery can be very high when compared to the cost of the unit - this is obviously very disappointing for the customers & cats making these enquiries.
 

Import Duties, Charges & Local Taxes

Please remember that import duties, charges & local taxes will also be due when ordering from outside of the UK - if you are considering importing a unit there is a handy Duty Calculator tool that you can use to get an estimate on the total cost of importing a Hicat® unit.

Order Acknowledgement

Once you've made submitted your order you'll receive an email acknowledgement - if you don't receive an email straight away you may want to check your junk mail folder as it may have been treated as spam mail & quarantined by your email client. 

Order Confirmation

After we’ve reviewed your order you'll receive an email confirmation, which will include a diagram of your unit & confirm your specification with pricing, bespoke requests & delivery supplement where applicable together with your preferred payment request - this is normally within 1 working day of submitting your order.
 

Online Shop

SixToo™, Catapilla™, Scraaatch™ & Cat Wall™ products along with stock & accessories are available to purchase online - shipping is calculated at checkout based on weight & priced using Royal Mail services for smaller items & courier rates for larger items.