Ordering

Hicat® products are made-to-order using the forms at the bottom of the product pages - standard weekday delivery to the UK is included in our pricing with delivery supplements to non-UK destinations calculated as part of the order confirmation or you can request a Delivery Quote before placing your order.

 

Returning Customer Discount

When you create a customer account at checkout you’re be entitled to a 5% discount on future purchases - if you are a returning customer who hasn’t signed up for an account but would like to make use of this offer please get in touch before making a purchase & we can advise on a discount code.


Advanced Order Discount

We normally fulfil orders within 15 working days but if you're happy to wait longer for your Hicat® you can place an Advanced Order & receive a 5% discount on your purchase (excluding shipping, stock items & accessories) - Advanced Orders are planned for production 8 weeks from payment so expect to receive your Hicat® within 10 weeks.
 

Welfare Association & Charity Discount

if you work within an animal welfare association or charity we are also happy to give you a discount so again please get in touch & we can advise on a discount.


Incremental Pricing

Because our floor-to-ceiling units are made-to-measure we apply an incremental price adjustment (up & down) to the unit prices shown based on ceiling height so please expect to see a variation in price when you order unless your ceiling height is within the 2400-2499mm ceiling dimension used as our guide unit price.
 

Delivery Supplement

UK delivery is built into our standard price list for orders so we make an allowance against this standard delivery when we calculate non-UK delivery supplements - we shop around for the best shipping price then deduct the UK delivery cost from this quote.


Delivery Surcharge

Our pricing is based on shipping your order to a mainland UK address - in the event that a delivery address attracts a non-mainland or remote charge we will notify the customer of the additional fees & if the charges are not acceptable will make a full refund against the order.


European Union Delivery

As a guide delivery to most EU countries is £60-£90 in addition to the UK pricing for a 2400-2499mm high Tomcat or Fatcat unit.
 

Delivery To The United States

We have lots of enquiries from the USA asking for shipping quotes & we are happy to provide these but the delivery supplement can be high if you don't live near a major city - typically the delivery cost is between £160-£240 in addition to the UK pricing for 2400-2499mm high Tomcat or Fatcat unit.
 

Delivery To Asia, Australasia & Other Far Away Places

We can advise on shipping quotes but based on experience, the price for delivery can be very high when compared to the cost of the unit - this is obviously very disappointing for the customers & cats making these enquiries.
 

Import Duties, Charges & Local Taxes

Please remember that import duties, charges & local taxes will also be due on your order when ordering from outside of the UK & European Union - if you are considering importing a unit there is a handy Duty Calculator tool that you can use to get an estimate on the total cost of importing a Hicat® unit.


Order Acknowledgement

Once you've made submitted your order you'll receive an email acknowledgement - if you don't receive an email straight away you may want to check your junk mail folder as it may have been treated as spam mail & quarantined by your email client. 


Order Confirmation

After we’ve reviewed your order you'll receive an email confirmation, which will include a diagram of your unit & confirm your specification with pricing, bespoke requests & delivery supplement where applicable together with your preferred payment request - this is normally within 1 working day of submitting your order.
 

Online Shop

Catapilla™, Scraaatch™ & Cat Wall™ products along with stock & accessories are available to purchase online - shipping is calulated at checkout based on weight & priced using Royal Mail services for smaller items & courier rates for larger items.