Ordering

Hicat® products are available to purchase online if you live within the UK & European Union - standard weekday delivery to the UK is included with delivery supplements to other EU countries applied at checkout.

 

Advanced Orders

We normally fulfil orders within 20 working days but if you're happy to wait longer for your Hicat® you can place an Advanced Order & receive a 20% discount on the unit price (excluding unit options & features, stock items & accessories).

Advanced Orders are planned for production 8 weeks from payment so expect to receive your Hicat® within 12 weeks - you can select this option at checkout when making an online purchase or select the Advance Order option on the product order forms.
 

Terms & Conditions

Part of the ordering process also requires you to confirm acceptance of our terms & conditions, which basically means that you've read & understood the Customer Notes section of the website so again we would recommend that you read through all of the notes before ticking the box.
 

Incremental Pricing

Because our floor-to-ceiling units are made-to-measure we apply an incremental price adjustment (up & down) to the unit prices shown based on ceiling height so please expect to see a variation in price when you order unless your ceiling height is within the 2400-2499mm ceiling dimension used as our guide unit price.
 

Delivery supplement?

UK delivery is built in to our standard price so delivery to the UK is included for UK customers.

For customers outside of the UK we make an allowance against this standard delivery when we calculate non-UK delivery supplements - we shop around for the best shipping price then deduct the UK delivery cost from this quote.

For non-EU customers we also deduct the VAT portion of the total order that is included in our standard price list from the delivery supplement quote.
 

Order & Purchase Acknowledgement

Once you've made an online purchase or submitted an order you'll receive an email acknowledgement - if you don't receive an email straight away you may want to check your junk mail folder as it may have been treated as spam mail & quarantined by your email client.
 

Order Form Confirmation

If you place an order using the order form rather than making an online purchase you'll receive a link to a confirmation once we've checked your order, which will include a diagram of your unit & confirm your specification, any special request, Makers Notes & delivery supplement pricing where applicable together with your preferred payment request - this is normally within 1 working day of submitting your order.
 

Problems Ordering

From time-to-time we do get a customer who can't complete a purchase online - this is usually down internet browser compatibility, security settings, card processing problems so rather than bang your head against the wall trying to work out what's wrong get in touch & we will do our best to get things sorted.