Before letting your cats loose on their Hicat® we recommend giving your unit a thorough vacuum inside & out - we do our best to clean the units before they leave us but there will be small residual coir fibres on the units, which will make a mess if not removed but more importantly could cause irritation to your cats.
If your cat doesn't make an immediate dash for the top of your Hicat® they may need some enticing - a laser pointer, wand teaser or just some string are great ways to grab their attention & get them rocketing on, off & around your Hicat® but you may want to think about ordering one of our Hicatch Velcro® toys as an option or get your hands on one of our Thinghys.
We've made some suggestions on Hicat® combinations & shelf options in the Buying Guide section to help make climbing easier for your cat when using 3 & 4 Access Hole units - if you haven't followed these suggestions please make sure your cat is comfortable using the higher Access Holes on these units before leaving them unsupervised.
Just to be on the safe side we would suggest giving your floor-to-ceiling unit a quick once over from time to time to make sure that the ceiling connector is correctly installed (the connector should extend at least 10mm in to the ceiling fixing hole) & the unit is secure & stable.
The coir finishes are 100% natural & don't carry any preservatives or finishing treatments so colours will fade over time, particularly if placed in direct sunlight - if a section becomes soiled this is best treated by using a soft brush with a little warm water (do not soak the unit) & mild detergent.
Twist Pile Care
The Twist Pile finishes are synthetic so won't fade & are stain resistant - soiling can be treated as per our coir finish but scrubbing can be more vigorous & cleaning products, including diluted bleach, used as long as the unit is not soaked.
Wear & Tear
Do expect to see some signs of use over time especially if the Hicat® is being put through its paces in a home with more than one cat - surfaces will become marked if your cat has a favourite scratching spot & strands can fray around the Access Holes, Peep Holes or seams but these are easily fixed with a touch of glue or trim up with some scissors.
Hicat® units are meant to be used for scratching as well as climbing but to help with Hicat® maintenance we think it's a good idea to have other scratching options available to your cat - this will help prolong the look of your unit but also give your cat choices & is especially true for multi-cat households as each cat will probably have its own favourite scratching routine.
Pad & Fat Pad Fabric Care
Cushion covers can be removed & either dry cleaned or washed at 40° then laid out flat to dry - you may see 3-5% shrinkage after cleaning, which is normal for this type of fabric.
The Hicatch band is made of looped Velcro® fabric, which can be cleaned with a stiff brush - the hooked Velcro® dots on the darts do attract small fibres & hair, which needs to be picked off the dots to keep them in tip top form.
If in the unlikely event that your product has defects or suffers from poor workmanship your order will be replaced ASAP at our cost.
Defects do not include irregularities in the natural materials used such as knots or weave patterns in coir carpet finish & colour - these factors are out of our control.
We've really loved watching our cats play on their Hicat® units & it's always fantastic to hear & see how other cats get on - if you can drop us an e-mail (with a photo or two) to share your experience with our products it would be really great to hear from you.