The Basics

We want to make ordering your Hicat® as simple as possible so we’ve put together the following notes for guidance along with some conditions, which form our terms of service.

 

Before Ordering

The Overview section is the place to start for an introduction to what we do & how we do it - our Pricing page includes all of our bespoke options & there’s handy PDF’s available for both Pricing & Dimensions.

Referring to the Buying Guide before placing an order is a good move as it contains lots of advice on specifying your Hicat® - you may want to refer to our FAQs if you can't find what you're looking for in the Customer Notes.

We also have a dedicated Measuring Up section with helpful tips & step-by-step instructions on installing our units in the Installation section.
 

Order Your Hicat®

Hicat® products are made-to-order using the forms at the bottom of the product pages & you can customise your Hicat® in terms of compartment configuration, features & options - standard weekday delivery to the UK is included with delivery supplements to Non-UK destinations calculated as part of the order confirmation.


More Bespoke

You also have the opportunity to customise your made-to-measure Hicat® even further with more bespoke featuresfinishes & unit options or even come up with your own one-of-a-kind Hicat®.


Sample Requests

We've done our best to illustrate carpet colours as close as possible but if you would like to see our finishes in the flesh please get in touch & we will be happy to send out samples.
 

Discounts

We offer Returning Customer & Advanced Order discounts along with a special discount for individuals who work within an animal welfare association or charity so please see our Ordering page for more information.
 

Delivery

Delivery to the UK is included for our made-to-order units & is normally within 15 working days from Payment - Advanced Orders are fulfilled within 10 weeks.

Online Shop

Catapilla™, Scraaatch™ & Cat Wall™ items along with stock & accessories are available to purchase online - shipping to the UK & EU is calculated at checkout.

Worldwide Delivery

We ship worldwide & can advise on shipping before placing your order - you can request a Delivery Quote for Hicat® orders or any of our online products & accessories.


US & Canadian Customers

We also have a dedicated Hicat® US website that offers a selection of products for online purchase to US & Canadian customers. 

Viewing Our Products

We always have some sample units on display at our London studio so if you want to visit us to have a look at what we do & how we do it please get in touch to arrange a viewing using the Studio Visit form in the Contact section.