Delivery to the UK is included in our pricing & is normally within 15 working days from payment - Advanced Orders are fulfilled within 10 weeks, online made-to-order purchases within 15 working days, stock & accessories are despatched within 2 working days.
All units are despatched sealed in plastic wrapping plus Tomcat & Fatcat units are mounted & strapped to transit cradles, Polecat has protective sleeves.
We use a courier for our standard deliveries & units are dispatched on a next working day service - we will email tracking details after your order has been dispatched.
Deliveries To Europe & Beyond
These are fulfilled using a door-to-door courier on a 2-6 working day service & again we will send a tracking number after your order has been despatched.
Scraaatch™, Catapilla™ & Cat Wall™ made-to-order purchases are usually despatched within 15 working days with stock & accessories despatched within 2 working days.
It's important that someone is at home to receive your delivery otherwise our courier may apply a handling charge after a number of failed delivery attempts - depending on the courier a card will be left or instructions emailed for you to re-arrange delivery.
Signing For Your Hicat®
When your Hicat® arrives please check that your unit is in perfect condition & complete before signing for your delivery - in the unlikely event that damage has occurred in transit or items are missing please note this before signing.
If you are unable to unpack & check your delivery while the driver waits please sign for the delivery as "unchecked".
Not Signing For Your Hicat®
The courier may offer you the option to leave your order in a safe without signing for it but we strongly advise against this - if your order is damaged or incomplete we will be unable to compensate you, which is why we specifically advise you to check & sign for your delivery.
Please note that unless you have arranged for an assisted delivery the driver may only handle your delivery to the main front door of your building - if you live in a residential block or have flights of stairs to climb with your delivery it's best to have some help on hand.