Delivery

Delivery to the UK is included in our made-to-order pricing & is normally within 15 working days from payment - Advanced Orders are fulfilled within 10 weeks, online purchases are fulfilled within 15 working days, stock & accessories are despatched within 2 working days.

 

Packaging

All units are despatched sealed in plastic wrapping plus Tomcat & Fatcat units are mounted & strapped to transit cradles, Polecat has protective sleeves.
 

UK Deliveries

We use a courier for our standard deliveries & units are dispatched on a next working day service - we will email tracking details after your order has been dispatched.
 

Deliveries To Europe & Beyond

These are fulfilled using a door-to-door courier on a 2-6 working day service & again we will send a tracking number after your order has been despatched.


Online Purchases

Scraaatch™, Catapilla™ & Cat Wall™ purchases are usually fulfilled within 15 working days with stock & accessories despatched within 2 working days.
 

Taking Delivery

It's important that someone is at home to receive your delivery otherwise our courier may apply a handling charge after a number of failed delivery attempts - depending on the courier a card will be left or instructions emailed for you to re-arrange delivery.
 

Signing For Your Hicat®

When your Hicat® arrives please check that your unit is in perfect condition & complete before signing for your delivery - in the unlikely event that damage has occurred in transit or items are missing please note this before signing.

If you are unable to unpack & check your delivery while the driver waits please sign for the delivery as "unchecked".
 

Not Signing For Your Hicat®

The courier may offer you the option to leave your order in a safe without signing for it but we strongly advise against this - if your order is damaged or incomplete we will be unable to compensate you, which is why we specifically advise you to check & sign for your delivery.

Assisted Deliveries

Please note that unless you have arranged for an assisted delivery the driver may only handle your delivery to the main front door of your building - if you live in a residential block or have flights of stairs to climb with your delivery it's best to have some help on hand.