Delivery

Delivery is normally within 15 working days from receipt of payment - delivery to the UK is included in our standard pricing with additional supplements for non-weekday, assisted & non-UK destinations.

 

Packaging

All units are despatched sealed in plastic wrapping plus Tomcat & Fatcat units are mounted & strapped to transit cradles, Polecat has protective sleeves.
 

UK Deliveries

We use a courier for our standard deliveries & units are despatched on a 1-3 working day service - we will email tracking details after your order has been despatched.
 

Deliveries To Europe & Beyond

These are fulfilled using a door-to-door courier on a 2-6 working day service & again we will send a tracking number after your order has been despatched.
 

Taking Delivery

It's important that someone is at home to receive your delivery otherwise our courier may apply a handling charge after a number of failed delivery attempts - depending on the courier a card will be left or instructions emailed for you to re-arrange delivery.
 

Signing For Your Hicat®

When your Hicat® arrives there are two options for signing for your delivery:

- firstly, if you are unable to unpack & check your delivery while the driver waits please sign the delivery note as "unchecked" stating the reason why i.e. the courier couldn't wait.

- secondly, if the courier will wait for you to unpack & inspect your unit & once you're satisfied that it's in perfect condition sign the delivery note - in the unlikely event that damage has occurred in transit the delivery note should be signed as "damaged" detailing the condition e.g. dent on left side of unit.
 

Assisted Deliveries

Please note that unless you have arranged for an assisted delivery the driver may only handle your delivery to the main front door of your building - if you live in a residential block or have flights of stairs to climb with your delivery it's best to have some help on hand.