Hicat® climbers are made-to-measure so we cannot accept any customer returns or refunds due to incorrect measuring, specification or that are simply too big to get into your home.
Stock & Accessories
We can accept returns for stock & accessory items within 30 days from delivery - return postage must be paid by the sender & products should be returned in the original packaging in an unused condition.
Scraaatch™, Catapilla™ & Cat Wall™
We can also accept returns for these made-to-order items within 30 days from delivery - custom or bespoke products can not normally be returned, however we will look at this on an item-by-item basis to see if we can take the order back as stock.
Once your return has been checked we will issue a refund - this will be made back to the payment method used to make your purchase & is normally complete within 5 working days.
If in the unlikely event that your product has defects or suffers from poor workmanship your order will be replaced ASAP at our cost.
Defects do not include irregularities in the materials used such as knots, weave debris & pattern, finish or colour - these factors are out of our control.