Hicat® climbers are made-to-measure so we cannot accept any customer returns or refunds due to incorrect measuring, specification or that are simply too big to get into your home.


Stock & Accessories

We can accept returns for stock & accessory items within 30 days from delivery - return postage must be paid by the sender & products should be returned in the original packaging in an unused condition.

Scraaatch™, Catapilla™ & Cat Wall™

We can also accept returns for these made-to-order items within 30 days from delivery - custom or bespoke products can not normally be returned, however we will look at this on an item-by-item basis to see if we can take the order back as stock.


Once your return has been checked we will issue a refund - this will be made back to the payment method used to make your purchase & is normally complete within 5 working days.