Payment for orders & online shop purchases are made by credit/debit card at our store checkout - if you are based in the UK you also have the option of payment by bank transfer.
Credit & Debit Card Payments
We use Stripe to process our checkout credit & debit card payments - Stripe have been audited by a PCI-certified auditor & is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.
If you are making payment on an Apple device Apply Pay will be the default payment method but you do have the option of selecting an alternative credit/debit card at checkout.
We can also accept PayPal as an option to our Stripe card payment checkout however, we will need to apply a 2-3% fee to the price of your order to cover the additional administration & PayPal charges.
Bank transfer is available as a payment option for UK customers & our bank details will be confirmed on your order page along with a payment reference.
Because of international charges that are applied to bank transfers the best & most economical way of making a payment from outside of the UK is by debit/credit card & therefore, we only offer bank transfer payment options to non-UK customers as a last resort if credit card processing is an issue but all charges must be paid by the customer otherwise we can't proceed with the order.
After making an online purchase or payment against an order you'll receive an email receipt, which summarises your purchase & contains a link to our installation page.
From time-to-time we do get a customer who has had their card payment declined when trying to make an online purchase - this is normally down to the card issuer intervening because the purchase is an international payment so a quick call to them by the card holder will sort out the problem.