Payment is made at checkout by credit/debit card for online shop purchases or via a payment link checkout or bank transfer if you have placed an order online.
Credit & Debit Card Payments
We use Stripe to process our online credit & debit card payments.
Stripe have been audited by a PCI-certified auditor & is certified to PCI Service Provider Level 1 - this is the most stringent level of certification available in the payments industry.
We can also accept PayPal as an option to our Stripe card payment checkout however, we will need to apply a 2-3% fee to the price of your order to cover the additional administration & PayPal charges.
Our bank details will be confirmed on your order page along with a payment reference.
Because of international charges that are applied to bank transfers the best & most economical way of making a payment from outside of the UK is by debit/credit card & therefore, we only offer bank transfer payment options to non-UK customers as a last resort if credit card processing is an issue but all charges must be paid by the customer otherwise we can't proceed with the order.
Refunds & Returns
Please remember that Hicat® units are made-to-order so we cannot accept any customer returns or refunds due to incorrect measuring, specification or that are simply too big to get into your home.
We can accept returns for stock & accessory items within 30 days from delivery - please contact us at firstname.lastname@example.org for return instructions noting that return postage must be paid by the sender & products should be returned in the original packaging in an unused condition.