Shipping Woes Continue...

We are still experiencing some issues with international couriers the latest being overcharging by resellers & UPS - we’ve had this happen multiple times now & the removal of economy air services from resellers is hiking the delivery supplement costs to our customers, particularly to those based in North America.

An example of this sharp practice is shown below where a reseller Parcel Hero issued an invoice for additional charges after a Catapilla™ order was delivered to the US, which we disputed using the evidence below - a censored copy of the UPS audit (also shown below) that was used to support the +£100 of additional charges by Parcel Hero clearly shows that UPS have incorrectly measured the standard 45cmx 45cm box size used to package the Catapilla™ pieces but also the audited weight per box is nearly twice what it actually was.

Unfortunately we did not resolve these incurred charges so have closed our account with Parcel Hero & will try to avoid UPS for shipping as this is not the first time that we have been hit with these ghost surcharges from them - because of these changes the worldwide shipping rate for SixToo™ will sadly have to revert back to the £478 DHL rate previously used at checkout.